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Mark Hogben is a skilled Customer Support Engineer Team Manager at IDEMIA since May 2024, with an extensive background in applications and data management. Previously, Mark served as Master Data Governance & Process Manager at Twinings, where responsibilities included managing a team focused on enhancing data quality and governance in SAP systems. Prior to that, Mark led a team of 2nd Line Support Analysts at Objective Corporation, targeting improved customer interactions in the UK market. Mark's experience also includes a hands-on role as Head of Applications at Osborne, overseeing IT systems and data management efforts, as well as various positions in technical support and application maintenance across several organizations, including IDOX plc and Nationwide Building Society. Mark holds a BTEC National Diploma in Electrical Engineering from Basingstoke College of Technology.