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Jola Saraci has a robust background in customer strategy and banking, currently serving as Customer Strategy Manager at HSBC Commercial Banking since January 2014, following progressive roles including Customer Experience Manager, Executive Support Manager to the Head of Corporate (UK), and Deputy Relationship Director. Jola has experience in providing financial solutions to corporate clients, and prior to HSBC, worked at Barclays as a Customer Advisor and at Worcester Styles as a Marketing Executive. Jola holds a Bachelor's degree in Economics and Business Management from Università Cattolica del Sacro Cuore and a certification in Business Banking and Conduct from LIBF, complemented by leadership training from RYLA.