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Austin Hendrix is a seasoned professional in customer strategy and success, currently serving as Sr. Manager of Customer Strategy at Glassdoor since October 2017. Austin has a strong focus on enhancing the customer experience, automating processes, and improving customer satisfaction through collaboration with Customer Success teams. In addition, Austin co-chairs the Pride Employee Resource Group, driving diversity, equity, and inclusion initiatives within the LGBTQ+ community and participating in the broader DICE Council. Prior experience includes roles at Yelp where Austin managed Account Managers, ensuring client retention and productivity, and at SMS Assist, where operational management and effective communication were key responsibilities. Academic credentials include an MBA and a BBA in Marketing, both earned from Eastern Michigan University.