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Richard Hess is an experienced hospitality professional with a strong background in hotel management and operations. Currently serving as Hotel Manager at Hilton Orlando since May 2022, Richard previously held the position of Director of Operations at Waldorf Astoria Chicago, where oversight of multiple departments resulted in significant improvements in service scores and Trip Advisor rankings. Richard's tenure at Boca Raton Resort & Club included roles as Director of Rooms and Director of Front Office Operations, contributing to consistent top ratings on Trip Advisor through successful upsell programs. Early career experience includes various roles at Hilton Fort Lauderdale Beach Resort and significant management experience at Avis Rent a Car and Hollywood Discount Pharmacy. Richard holds a Bachelor of Arts in Business Administration, specializing in Hospitality and Tourism Management, from Florida Atlantic University.