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Laurel Grams has a diverse work experience in customer success management and account management roles. Laurel is currently working as a Customer Success Manager at Haiilo, where they manage a portfolio of enterprise accounts and focuses on onboarding, retention, and revenue growth. Laurel collaborates with clients and internal teams to ensure successful implementation. Previously, they worked as a Customer Success Specialist at RocketLevel, where they built and maintained long-term business relationships, onboarded clients, and facilitated product adoption. Prior to that, they were an Account Relationship Manager at PlayStation, where they supported sales and brand advocacy through various activities and developed positive relationships with retail store associates and management. Laurel also gained experience as a Marketing/Training Field Representative at Mosaic Sales Solutions, where they delivered training, promoted sales, and interacted with customers.

Laurel Grams holds a Bachelor of Arts degree in Journalism from Texas A&M University. The specific start and end years of their education are not provided.