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Erfaan Arif is a skilled Technical Account Manager at Asana since October 2019, co-leading Team Rainbow, an Employee Resource Group for the LGBTQIA+ community and allies. Prior to Asana, Erfaan held several roles at Apple, including User Operations APAC Lead and Technical Expert, focusing on troubleshooting and customer experience within the iOS ecosystem. Erfaan began the career at Apple as a Retail Administrator and Specialist, demonstrating strong sales acumen and technical proficiency. Educational qualifications include multiple honours degrees in Visual Communications from the University of Technology Sydney and a Post Graduate Certificate in User Experience and Web Design from Billy Blue College of Design.