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Demi Ruiz has extensive experience in customer management and technical support, currently serving as an Account Manager at VSee since April 2017, where responsibilities include managing technical escalations and generating monthly client reports. Prior roles at VSee include Customer Success Lead and Customer Success Engineer, focusing on team operations, performance coaching, and resolution of complex customer issues. Previous employment at Convergys featured a Coordinator position overseeing agent scheduling and performance metrics, as well as a Customer Service Representative role addressing technical customer inquiries. An early experience as an OJT Trainee at IBM involved outreach to IT managers for system upgrades. Demi Ruiz holds a Bachelor of Science in Information Technology from Central Colleges of the Philippines, earned between 2009 and 2013.