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Wendy Young is an accomplished professional with extensive experience in operational management and client services. Currently serving as a Lean Analyst at CHG Healthcare since July 2021, Wendy focuses on process improvement and performance enhancement. Previously, in various roles including Client Certification Manager and Operations Manager at Great VirtualWorks since November 2013, Wendy led initiatives to elevate performance and ensure client satisfaction. Wendy's early career includes significant positions at American Express as a Customer Service Professional and at T-Mobile as a Retention Supervisor, demonstrating strong skills in customer relations and employee development. Wendy holds an Associate of Arts Degree in Business Administration from Broward College, obtained between 1997 and 1999.