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Mervi Vikki-Aaltonen is an experienced professional in IT service management and digitalization, currently serving as the Lead Consultant for Service Digitalization at Good Sign Solutions since March 2015. Previously, Mervi held the position of ITSM Architect at UPM-Kymmene Oyj from February 2011 to February 2015, where participation in a significant IT transition project occurred. Mervi also served as the Deputy Chairman of the Board for itSMF Finland from February 2009 to January 2011, emphasizing collaboration and community engagement. Earlier roles include Program Manager, Application Services Manager, and Development Manager in Corporate IT at Rautaruukki Oyj, where Mervi established PMO functions and services for an ERP program. Additional experience includes project and service management positions at XRSolution Oy and Fujitsu Services Oy, focusing on project planning and SAP systems.