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Juan Sebastián Valderrama Mejia is an experienced professional in customer experience and business development, currently serving as Country Manager for Colombia and Central America and holding multiple leadership roles at FollowUP Customer Experience since April 2018. Their background includes a consultancy position at Fundación ROFÉ, where Juan Sebastián developed a methodology for selecting social projects, and previous roles in marketing and sales at Universidad de los Andes and Convergys. Juan Sebastián studied Industrial Engineering, Electrical and Electronic Engineering, and Business Administration at Universidad de los Andes from 2013 to 2018.