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Erika Miranda has a diverse work experience in customer service and support roles. Erika worked as a Customer Onboarding and Analyst at Feegow Clinic from February 2019 onwards. Their responsibilities included providing technical support in all areas of clinic and office management, training professionals and employees, assisting with doctor schedules, patient records, billing, inventory control, and ticketing. Erika was also involved in implementing and training medical software and handling customer service through various channels.

Prior to this, Erika worked as an Analyst in support and customer service at Atento Brasil from November 2012 to April 2018. Their role involved document inclusion for insurance purposes, support for various customer service areas, and management of customer relations. Erika had a deep understanding of the company's products and services and was skilled in order administration, payment management, and customer information provision.

Erika Miranda pursued their education in Psychology, starting with a Graduação at UNISUAM from 2016 to 2022. Erika then furthered their studies by enrolling in a Pós-graduação Lato Sensu - Especialização program at Faculdade Unyleya, starting in the year 2023. In addition to their formal education, Erika has obtained several certifications. These include a certification in Comunicação e Oratória from Conquer Business School in May 2023. Erika also completed a course on Acessibilidade em Espaços Urbanos from A Escola Nacional de Administração Pública - Enap in May 2022, along with a course on Políticas Públicas de Educação from the same institution and month. Prior to that, in February 2022, Erika took part in the Jornada de TDAH e Dislexia offered by Faculdade Rhema. Their earliest certification, completed in December 2020, is in Customer Success - Como conquistar e manter clientes, obtained from Sebrae/RJ.