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Rebecca Altamirano is a seasoned Senior Operations Analyst at Farmers Insurance since May 2013, with expertise in process analysis, customer experience improvement, and project management. Key contributions include developing enterprise-wide procedures, managing IVR enhancements, and organizing migrations of toll-free numbers across various platforms. Prior experience includes project coordination at AT&T, asset management at Verizon, and roles at MCI, where responsibilities included supporting a 24/7 support desk and monitoring quality standards. Rebecca holds a Licentiate in Nail Technician/Specialist from Mims Classic Beauty College and a diploma from Pleasanton High School.