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Ruth Heaton has extensive work experience in customer success management, project coordination, and business relationship management. In their most recent role at Everstream Analytics, they serve as a Customer Success Manager since June 2023. Prior to that, they worked at Sorted Group as a Project Coordinator from October 2022 to March 2023. Additionally, Ruth has also held the position of Customer Success Manager at Elemica from April 2022 to August 2022, and at Sorted Group from October 2018 to April 2022. Before transitioning into customer success management, they worked at Matalan as a Business Relationship Manager from October 2017 to October 2018. Ruth's earlier career included roles at BluJay Solutions (formerly Kewill), where they served as a Senior Business Analyst/Solutions Specialist from May 2004 to September 2017, Vastera as a Senior Technical Consultant from 2001 to 2004, Speedchain as a Systems Integration Manager from 2000 to 2001, and GeoLogistics, where they held various positions, notably as an e-commerce manager from 1998. Throughout their career, Ruth has demonstrated expertise in technical account management, solution design and delivery, project management, and EDI systems integration.

Ruth Heaton's education history includes a Bachelor of Arts degree in French and Spanish from Newcastle University, which they obtained between 1986 and 1990. In 1995 to 1996, they pursued a Postgraduate Certificate in Education (PGCE) at The University of Bolton, specializing in Further Education in Spanish and French. Prior to their university education, Ruth attended Withington Girls' School from 1979 to 1986, where they obtained four 'A' Levels and ten 'O' Levels, although the degree name for this period is not mentioned.