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Florcha G. Claude ANYOUNG is an experienced customer service professional currently working as a Customer Service Agent at Eneo Cameroon S.A. since October 2018, focusing on client advice, complaint management, and customer satisfaction. Prior to this role, Florcha served as the Advertising Manager at DRIMP Multimedia from February 2017 to April 2023 and as a sales support teleoperator at Cameroon Tobacco Company, where responsibilities included supervising sales forces and managing customer orders and inventories. Additionally, Florcha gained experience as a Field Agent at TNS in 2015. Academically, Florcha holds an MBA in Marketing from Ecole Supérieure des Sciences Economiques et Commerciales de Douala, obtained in 2021, and a Professional Bachelor’s degree in Business Communication from Institut Siantou Supérieur, completed in 2011.