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Noreen Vasquez is an accomplished customer service professional with extensive experience across various industries. Currently serving as the Lead Customer Service Agent and Trainer at Imperial Health Plan of California, Inc. since June 2022, Noreen excels in documenting communications and adhering to HIPAA guidelines while managing customer inquiries. Previous roles include Senior Customer Service Agent at Ted Baker, where responsibilities encompassed managing agents, handling escalations, and liaising with warehouses, as well as positions at Nordstrom as a Beauty Advisor, 24 Seven Talent as an EDI & Customer Service Representative, Johnny Was as an EDI Account Specialist, and Operations Assistant at Sydney Evan Jewelry. Noreen's career reflects a strong commitment to customer service, operational efficiency, and team management.