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Richard Houghton is a seasoned professional with extensive experience in customer service and sales management. Currently serving as the Head of Customer Service for UKI & Scanda at Euroflorist, Richard has held various leadership roles, including Corporate Sales Manager and Customer Service Manager at ihampers.co.uk. Previously, Richard managed a team of 120 insurance consultants at DBF while ensuring compliance with FCA regulations. Richard's career includes significant positions at Aviva, Eagle Star, and other organizations, where a consistent track record of achieving KPIs and driving sales success has been established. Educational background includes attendance at Glen Eyre from 1980 to 1984.