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Ni Na Phan has a background in digital marketing and CRM, with experience working at companies like Be Group, Sendo.vn, and Wolf Consulting. With a focus on optimizing CRM channels, managing automation flows, and running experiments to improve campaign performance, Ni Na is skilled in utilizing CRM platforms like Insider and Zoho. In addition to digital marketing, Ni Na has experience in creating graphic designs, writing product descriptions, and conducting market research. With a degree from Foreign Trade University, Ni Na is well-equipped to excel in the field of marketing and CRM.