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Mona Hossny is an experienced customer experience professional with a robust background in the telecommunications industry. Currently serving as the Manager of Customer Experience Touch Points at du since March 2019, Mona previously held various leadership roles at Vodafone Egypt from March 2006 to October 2018, including Channel Management & Self Care Team Leader and Customer Care Communication & Service Modeling Specialist. In these positions, Mona adeptly managed self-care channels, designed service models to enhance customer experience, and executed impactful SMS and Minicall campaigns. Notable achievements include spearheading the launch of the dealer queue project, which streamlined customer service processes. Mona Hossny holds a Pre-Master degree in Mass Communication - Journalism and has an educational background from Geizera Language School in Zamalek.