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Justyna Jakubowska has a diverse work experience spanning multiple industries and roles. Justyna currently serves as the Head of Customer Service & Operations at Creamfinance since December 2018. Prior to this, they worked at Netia from November 2012 to December 2018, where they held the position of Head of Sales Department Director B2C. Justyna'sresponsibilities at Netia included managing sales teams and e-commerce teams for individual customers and businesses, achieving sales targets and KPIs, and implementing department budgets. Before Netia, they were a Customer Care and Sales Department Manager at Raiffeisen Polbank from August 2008 to November 2012, where they managed a team of managers, specialists, and consultants in the Contact Centre. Justyna also played a key role in developing a satellite Call Centre in Poland and ensuring high-quality customer service. Prior to that, Justyna worked as a Call Center Manager at Provident Polska from July 2005 to August 2008 and as a Customer Care Coordinator at Tele2 from October 2001 to June 2005.

Justyna Jakubowska completed an E-Commerce Specialist degree in Handel elektroniczny/Postgraduate Studies at Kozminski University from 2018 to 2019. Prior to that, they pursued Postgraduate Studies in Psychology for Managers at Kozminski University from 2009 to 2010. Justyna also holds an MA degree in Managing and Marketing from Wyższa Szkoła Ekonomiczna w Warszawie, although the start year and end year for this degree are not provided.