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Charlotte Hickling is an experienced service manager at Cranstoun, where responsibilities include managing a caseload of service users as part of the recovery team. Prior roles include recovery facilitator at SMART CJS and market development representative at SAP Concur, along with experience as an NHS receptionist and administrator at Chartfield Surgery. Charlotte holds a Bachelor of Science degree in Psychology and Counselling from the University of Roehampton, earned between 2015 and 2018, and completed studies at The 6th Form College Farnborough from 2013 to 2015.