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Cesar Baltazar has extensive experience in customer care and technical support, currently serving as Manager of Customer Care Operations at Cox Communication since October 2005, leading a team of over 60 virtual employees in Tier 1 Technical Support. Cesar has held various managerial roles at Cox, including overseeing specialty groups in Home Security Technical Support and Bilingual Customer Care, with a strong emphasis on performance improvement and efficient service delivery. Prior to Cox, Cesar worked at MCI from July 1992 to October 2005 as Sales Supervisor, where leadership encompassed training teams to exceed sales targets. Cesar's educational background includes a certification in Automotive from Arizona Automotive Institute.