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Ed Thomas is an experienced professional in customer experience and product management, currently serving as Senior Vice President at Corpay since 2011, where significant accomplishments include a 14% reduction in churn through digital transformation and the implementation of a CX management platform. Previous roles encompass Vice President Sales Ops, where Ed achieved a 27% increase in conversion rates, and Vice President Program Management, focusing on integrating strategic partnerships. Ed's extensive background also includes leadership positions at ADP, Lucent Technologies, and The Coca-Cola Company, contributing to process improvement, operational efficiency, and strategic initiatives. Educational credentials include a BS in Industrial Engineering from Lehigh University and participation in a Leadership Development Program at the University of Virginia.