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Timothy Altimus has a diverse work experience in the technical support and system engineering field. Timothy started their career at The CBORD Group, Inc. in 2005, where they provided phone support to hospitals and college/university clients as a PCS Systems Support Technician. Timothy then became a System Engineer, traveling across the country to provide onsite consulting, implementation, training, and troubleshooting for the Micros Point Of Sale system and the CBORD Odyssey Permission Control System. Timothy also worked extensively with external databases, network troubleshooting, configuration, database maintenance, and report building. In 2010, Timothy joined Confluence as a Technical Support Analyst, where they provided behind-the-scenes technical support on escalated issues. Timothy regularly worked with SQL and Oracle databases, troubleshooting and writing VB scripts. From 2012 to 2014, they served as a Technical Support Team Lead at Confluence, providing oversight to the Technical Support team and acting as the interface between support and development. Timothy implemented new processes and refined existing ones. In 2014, Timothy took on the role of Support Manager at Confluence.

Timothy Altimus completed their Bachelor's Degree in Information Systems from Mercyhurst University, which they attended from 1999 to 2002. Following this, they pursued a Master's Degree in Telecommunications from the University of Pittsburgh from 2003 to 2005. In addition to their formal education, Timothy obtained the Step Up to Leadership certification from Dale Carnegie Training in April 2015.