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Allan Hampton is an accomplished operations and call center management professional with extensive experience in various leadership roles across multiple industries. Currently serving as Call Center Manager for the City of Richmond, Virginia, since February 2019, Allan oversees internal escalations from citizens, coordinates resolutions with departmental collaboration, and ensures performance metrics align with key performance indicators. Prior to this role, Allan held positions at Magellan Health and Genworth, where responsibilities included managing Medicaid appeals and leading a contact center with a substantial budget. A strong focus on associate development and retention has been a hallmark of Allan's career, complemented by a Bachelor's Degree in Marketing from the University of Tennessee, Knoxville.