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The Operations and Program Management team at the City of Richmond, Virginia coordinates and oversees various city programs and operational functions to ensure efficient service delivery and community engagement. This team includes roles such as Call Center Manager, Program and Operations Managers, and Engineering Operations Manager, each focusing on different aspects of city operations including immigrant and refugee engagement, public works, and community wealth building. Together, they streamline processes, manage resources, and implement policies to enhance the quality of life for Richmond residents.