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Steve Herrod is an experienced professional in technical support and customer care, currently serving as Advanced Support Manager and previously as Technical Deployment Analyst at Ciphr since March 2021. Prior experience includes roles at Aspect Software, where Steve held positions as Customer Care Manager and Senior Customer Care Engineer, providing support for telephony solutions across Europe and Africa. As a self-employed IT consultant from July 2011 to July 2014, Steve delivered IT support and consultancy to various organizations, successfully managing projects like office relocations and cloud upgrades. Steve's earlier career includes significant roles at Open Text UK Ltd and OpenText, where management of support teams and handling escalated issues were key responsibilities. Steve holds an MA in European Literary and Cultural Studies and a BA in French with Management from Royal Holloway, University of London.