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Katrina Huang is a Customer Success Mentor at Catalyst Software since March 2023 and a Founding Growth Advisor for Thena.ai, where dedication to enhancing customer experience is evident. Previously, as an Enterprise Customer Success Manager at Branch, Katrina achieved significant net retention and expansion rates by leveraging expertise in B2B mobile attribution. Experience at Sailthru as a Senior Customer Success Manager included securing major account renewals and mentoring junior team members. Earlier roles involved customer lifecycle management at Aspire and leadership in social media at Homepolish, recognized with a Webby Award nomination. Katrina began a career in marketing and social media coordination at companies like ANN INC. and Sachin & Babi, after earning a Bachelor of Science in Marketing from Case Western Reserve University.