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Duane Morris has extensive experience in technical support and customer success, currently serving as a Senior Enterprise Technical Support Specialist at Bluebeam, Inc. since October 2013, where responsibilities include managing cases for strategic customers and reporting technical issues to the QA team. Prior to this, Duane held the position of Technical Support Specialist and Team Lead at inMusic Brands, where mentoring new team members and maintaining the knowledge base were key functions. Duane also worked at Avid Technology as a Senior Customer Success Specialist, providing technical support to customers and VIP clients both on-site and remotely. Educational qualifications include an Associate of Science in Electrical, Electronic and Communications Engineering Technology from ITT Technical Institute and a Bachelor's degree in English Language and Literature from UCLA.