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Norman H. is a Workforce Management Analyst at Marlette Funding since July 2021, with a background in various workforce roles in the financial services industry. Previous positions include AVP Team Manager and Intraday Specialist at TD from April 2019 to July 2021, and Senior Workforce Analyst at Barclaycard from March 2009 to March 2019, where responsibilities encompassed call routing strategy, scheduling, and training. Additionally, Norman H. has experience in customer service management and behavioral health, having worked as a Behavioral Health Specialist at Rumford Group Homes and as a Behavior Specialist with Growing Opportunities. Norman H. holds a Bachelor of Science degree in Mental and Social Health Services and Allied Professions from the University of Maine at Augusta.