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Belen Serrano has a robust background in banking operations and customer service, currently serving as Operations Manager at Banc of California since May 2012. Prior to this role, Belen gained valuable experience as a Customer Service Officer at City National Bank from June 2010 to May 2012, and as a Senior Customer Service Representative at Cal National Bank, now US Bank, from April 2008 to June 2010. Belen's career in banking began at First Federal Bank, now One West, where a position as Customer Service Representative was held from May 2005 to April 2008. Belen's educational background includes studies at West Los Angeles College.