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Rob Bullock is a seasoned professional with extensive experience in IT transformation and service delivery, currently serving as Head of Service Delivery & Platform at Standard Chartered since July 2018. Bullock has held several leadership positions, including Head of Chief Architect ITSM and Observability Hive Lead, where strategies for consolidating application and infrastructure monitoring tools were established. Prior roles encompass leading ServiceNow’s Centre of Excellence and driving significant service management transformations at BHP, along with experience as Chief Solution Strategist at ServiceNow for the APJ region. Bullock's background involves guiding digital transformation efforts, managing IT service delivery teams, and overseeing various strategic initiatives across multiple industries. Bullock holds a Bachelor's degree in Computer Electronics from ECPI University.