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Marcos Padilla is currently working at Avelo Airlines as the Manager of Customer Service & Insight. Prior to this role, Marcos worked at United Airlines from 2012 to 2020, where Marcos held various positions including Manager of Customer Resolution. Marcos was responsible for creating a new division that handled critical passenger issues and was involved in settling baggage claims. Marcos holds a Master of Business Administration degree from DePaul University and a Bachelor's degree in International Business from the University of Houston-Downtown.