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Sam Hall has over a decade of experience in customer service and operational roles, currently serving as a Customer Service Officer and previously as a Relief Team Leader at Jetstar Airways since December 2014. Responsibilities include managing check-in and dispatch operations for domestic and international flights, ensuring compliance with safety and government regulations, and providing effective conflict resolution and team management. Prior to Jetstar, Sam held customer service positions at Telstra and AAMI, where skills in handling billing issues and client retention were developed, alongside earlier experience as a Cashier/Supervisor at Woolworths Limited. Educational background includes completion at Gisborne Secondary College from 2003 to 2008.