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Alberto P. has extensive experience in customer care and language education, currently serving as a Customer Care Team Lead at ASOS.com since October 2017, where responsibilities include coaching and mentoring advisors while presenting performance results. Prior to ASOS.com, Alberto worked as a Knowledge Author at Conduent, developing troubleshooting guides and managing HTML publishing. Alberto's experience also includes roles as a Quality Assessor and Customer Support Representative under a Google contract at WDS, A Xerox Company, with a focus on quality review and support for various Google products. Additional teaching experience as a Spanish Teacher includes positions at the University of North Carolina at Chapel Hill and Manchester Metropolitan University, as well as serving as an International Relations Officer at Universidad de Sevilla. Alberto holds a Master’s Degree in Teaching English as a Second or Foreign Language from Universidad de Sevilla and a Bachelor’s Degree in English Language and Literature from the same institution, complemented by studies as an Erasmus student at the University of York.