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Nicole F. is an experienced customer care professional with a focus on team management and customer satisfaction. Currently serving as Customer Care Manager at April Cornell since June 2018, Nicole F. oversees a team dedicated to addressing customer issues. Previous roles at April Cornell include Customer Service Supervisor and Customer Service Team Leader, emphasizing leadership in enhancing customer interactions. Prior to this, Nicole F. worked as a Personal Banker at Citizens Bank, where relationship-building and sales strategies were key responsibilities. Additionally, experience as an Account Executive at VOX MEDIA involved media and marketing specialization, and earlier experience includes a Front of House position at DaLou's Bistro. Nicole F. holds a GED from Northwood Technical College.