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Ahnaf Rahman Samin is a skilled customer care representative currently employed at Melbourne IT since June 2023. Previous experience includes an internship at the City of Port Phillip, where automation of help desk processes was managed using UIpath and ServiceNow. In the food service industry, Samin served as a shift supervisor at Nando's Australia & New Zealand, overseeing team operations and training new staff. Early roles included a peer mentor at RMIT University, offering guidance to students, and a crew member at Crystal Car Wash Cafe, where teamwork and customer management were key. Samin holds a Bachelor’s degree in Information Technology from RMIT University, completed in December 2022.