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Jess Galenski is an experienced professional in customer success, currently serving as Director of Customer Success at Apryse since April 2023. In addition, Jess is a Business Mentor at Techstars, providing guidance to early-stage startups, and an Ambassador and Speaker for the Customer Success Collective, focusing on talent cultivation and strategic partnerships in customer success. Previous roles include Customer Success Advisor and Director of Customer Success at WorkEQ, where expertise in customer engagement was developed. Jess has contributed as a mentor within Women in Customer Success and has experience in coaching aspiring customer success leaders through Catalyst Software. Educational qualifications include a Master of Business Administration from Bay Path University, a Project Management Certification from Cornell University, and a Bachelor of Fine Arts from the University of Massachusetts Amherst.