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Guylaine Bouriaud has extensive experience in customer success and IT support, currently serving as Team Lead Customer Success at Appspace since November 2014, where responsibilities include mentoring team members and managing complex customer issues. Previous roles at Appspace include Customer Success Manager, Project Manager, and Services and Support Engineer, highlighting a strong focus on customer relationship management and technical support. Prior to Appspace, Guylaine held positions such as IT Trainer at Kent Community Health NHS Trust, Administrator at Eurostar, and various IT support roles that involved network management and technical infrastructure setup. Guylaine holds a BTS in IT and Network System Management from Lycée Polyvalent Privé Sainte Catherine.