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Connie Rich is an experienced customer service professional with a diverse background spanning over two decades in various roles. Currently serving as a Customer Service Representative II at American Laboratories since October 2017, Connie is responsible for sales and marketing activities, managing customer orders, communication, and contributing to business development projects. Prior to this, Connie held positions at Farm Credit Services of America as a Crop Insurance Coordinator, where responsibilities included processing insurance forms and improving efficiency in operations. Additional experience includes customer service roles at Federal Diversified Services, Claire's Accessories, and 1/2 Price Store. Connie holds an Associate's degree in Business Administration from Nebraska College of Business and a high school diploma from Abraham Lincoln High School.