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Fernanda Pestana Ferreira is a seasoned professional in global export operations with extensive experience at AB InBev since January 2018, currently serving as Senior Team Lead for DOC EUR & NAZ, overseeing leadership, mentorship, and performance management for a team of 9. Prior roles included Team Lead for CX EEME/SAZ & Order Management and various specialist positions focused on credit management and commercial loss recovery. Previous experience encompasses customer service roles at ASOS.com and lastminute.com, and an internship at the Ministry of Foreign Affairs specialized in research and course organization for foreign diplomats. Fernanda holds a Master’s Degree in Political Science and International Relations from Universidade Nova de Lisboa along with several language and culture credentials.