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Kasia Pietrzak is an experienced professional currently serving as a Guide & Mentor at The Insightful with Kasia since February 2023. With a longstanding career at Zizzi Restaurants since May 2005, Kasia has held various roles including Restaurant Excellence & Internal Comms Manager, Front Line Service Trainer, New Openings Trainer, and General Manager. Educational credentials include a Certificate in Silent Counselling from The Institute of Silent Counselling (2023), a Level 5 Operations/Department Manager qualification from the Chartered Management Institute (2022), a Certificate in Training Practice from CIPD Qualifications, and a Master’s degree in Marketing/Marketing Management from Wroclaw University of Economics and Business (2001).