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Shauna Alleyne is a skilled Quality Assurance Analyst at ResultsCX, responsible for evaluating sales and customer service calls while ensuring compliance standards are met. Previously, Shauna served as a Customer Service Representative at Claire's and held multiple roles at Airbnb, including Quality Assurance Specialist for the Safety Support Line and Fraud Specialist, focusing on damage claims and investigations to enhance platform safety. Additionally, Shauna has Supervisory experience at TELUS International Ireland and Claire's, alongside an Assistant Manager position where team KPIs were monitored. Shauna holds a Fetac Level 5 degree in Art, Craft, and Design from St John's College in Cork, Ireland.