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Courtney K. has been working in the property insurance industry since 2011. Courtney began their career as an Account Representative II at Monterey Financial Services, LLC in 2011. In 2015, they joined GEICO as a Regional Claims Liability Supervisor, where they supervised and coached a team of 12 associates. Courtney also mentored upcoming leaders in the supervisor preparatory program and provided daily, weekly, and monthly feedback and coaching to support a team of frontline Claims Liability adjusters. Courtney also served as Regional Performance Monitoring Team Supervisor, Regional Customer Service Supervisor, and Insurance Agent at GEICO. In 2021, they joined Zesty.ai as a Customer Success, where they work with Artificial Intelligence (AI) enabled building analytics platform.

Courtney K. obtained their Bachelor of Science in Business Administration and Management, General from Southern New Hampshire University. Courtney also attended the University of Central Oklahoma. In June 2019, Courtney K. obtained a Lean Six Sigma Yellow Belt (ICYB) certification from GEICO.