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Fran Sotakova is a seasoned professional in the field of customer success management with extensive experience across multiple organizations. Currently serving as a Senior Strategic Customer Success Manager at Zeplin since December 2021, Fran previously held roles at Pluralsight, where responsibilities included managing a portfolio of strategic customers with an annual recurring revenue exceeding $7 million. Fran's earlier positions at Sage, Workfront, Trustwave, M86 Security, and Marshal Ltd involved developing customer success plans, ensuring effective implementation, negotiating renewals, and maintaining strong customer relationships. With a strong focus on achieving desired outcomes and maximizing customer satisfaction, Fran has consistently demonstrated a commitment to excellence in customer advocacy and support.