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Sivha Agustia has extensive experience in customer service across various roles and companies. Currently serving as Layer 2 Customer Service at Zenius since September 2020, responsibilities include checking the work from Layer 1. Previous experience includes roles at DANA Indonesia from April 2019 to September 2020, where Sivha handled customer queries via email and social media, and at Blibli.com as a Customer Service Representative from February 2018 to February 2019. Earlier positions include Merchant Support and Social Media Officer at DANA Indonesia, Administrative roles at MSIG Asia, and Customer Service Representative at PT Kereta Api Indonesia (Persero). Sivha holds a Bachelor's degree in Computer Networking and Telecommunications from Universitas Bina Sarana Informatika, earned between 2010 and 2014.