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Reggie Murphy is an accomplished professional in user experience research and design with extensive experience across various leading technology companies. Currently serving as Senior Director and Interim Head of Design at Zendesk, Reggie leads a diverse team of over 100 professionals focused on product design and user research. Previous roles include Director of Research at Twitter, where Reggie managed the Creation + Conversations Research team, and Head of Client Experience Research at Vanguard, building a UX research team to support strategic product development. Reggie's career also includes significant positions at Facebook, Electronic Ink, Gannett | USA TODAY NETWORK, USA TODAY, and Magid. With a Doctor of Philosophy degree in Communications and a Master's degree from the University of Tennessee, Reggie's expertise encompasses communications, information science, market research, and consumer behavior.