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Prakruti H. currently serves as a Senior Principal Product Manager at Zendesk since January 2017, with prior roles including Principal Product Manager, Senior Product Manager, and Product Manager. Before joining Zendesk, Prakruti H. worked at Snapdeal from May 2015 to November 2016 as an Associate Product Manager on the Buyer Experience team, focusing on mobile discovery, checkout, and payment experiences, as well as participating as a Management Trainee in Product Management within the Young Leaders Program. An internship at GE in 2014 involved developing a technology platform strategy for the Customer Education Business and creating e-learning platform recommendations. Prakruti H. began a career as a System Engineer at Tata Consultancy Services from September 2010 to May 2013. Educational qualifications include a PGDM in Information Management from SPJIMR SP Jain Institute of Management & Research (2013-2015) and a Bachelor of Engineering in Computer Engineering from Sardar Vallabhbhai Patel Institute of Technology (2006-2010).