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Marlinda G. is an accomplished Principal Conversational AI Designer at Zendesk, with extensive experience in developing and implementing data-driven AI models that significantly improve customer support efficiency. Prior roles include Conversation Design Senior at Salesforce, where Marlinda led conversation design processes and launched programs to enhance product adoption, and Conversation Design Lead at Adobe, focusing on UI/UX and chatbot script development. Previous experience as a Content Engineer at Verizon Media and Search Ranking Analyst at Facebook further showcases Marlinda's expertise in content strategy and data analysis. Marlinda holds a degree from California State University - East Bay.