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Julio Gonzalez is an experienced leader in customer success and digital transformation, currently serving as Vice President of Customer Success for Latin America at Zendesk since May 2021. Previously, Julio held the Vice President positions at Genesys, overseeing customer success and operations for Cloud and Professional Services from January 2016 to May 2021. With a career spanning over two decades, Julio has developed expertise in customer experience (CX), cloud migration, and digital solutions, having also held roles at Interactive Intelligence that involved global services, technical support, and application development. Julio's educational background includes a degree in Electronic Engineering with a focus on Telecommunications from Universidad Santo Tomás.