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Janine Rivera is a Client Engagement Manager at Zelis since October 2021, with previous experience as an Associate Client Performance Manager at Sapphire Digital, where responsibilities included the onboarding and performance management of over 160 multi-industry employer groups. Prior roles include Client Success Manager at SPH Analytics, focusing on implementing regulatory patient satisfaction surveys, and Business Development Manager at HAS Health and Wealth Management, where marketing initiatives targeted Medicare-eligible populations. Additional experience includes technical account management at Safe Home Security and providing customer support at Apple. Janine's educational background includes studies at GateWay Community College, Northeastern University, Roxbury Community College, and The New England Institute of Art.